Tech upgrade aims to help customers get more out of Cat machines

FINNING has upgraded Cat customers to a new software solution that delivers insights into fuel use and operational efficiency.

A new version of VisionLink is now available on all Cat machines to allow fleet managers to monitor machinery from one web-based platform or smartphone app.

Trialled for a year on a ‘field follow’ system, Finning revealed it has worked alongside Cat to feed back on how fleet managers wanted the new technology to look and feel, with VisionLink now becoming a standalone Cat product.

Available for both new and existing machines, Finning is offering training to customers choosing the software to help them to get the most out of their equipment.

Changes include the ability to monitor all relevant elements of the machine’s operation package from one screen, assign tasks to co-workers, and use a worklist to help manage the critical events surrounding fleets.

The updated solution allows users to set targets that the performance of the machine can be evaluated against and reported on, such as runtime-specific data to display insights into operational use and idle time.

Becky Wallis, customer support supervisor for technology at Finning, said, “Following customer feedback, a new Cat version of VisionLink was developed, which allows customers to see exactly what their stats are, how machines have been working, which products are being utilised. These insights allow the customers to get the most out of their machines with operational statistics helping to reduce issues such as idle costs or excess fuel burn.

“With more usability from a one-screen overview to text message alerts if machines are moved out of boundary, or if a fault is detected, the platform has been overhauled to make sure it offers exactly what customers want. It can even be used to request a service.

“The initial feedback has been great – the main driver behind the change was that site managers wanted to be able to see everything in one place, and the new platform does just that, whether you are sat at a laptop or assessing on the go from a mobile phone. The increased usability has been a great success to date.”