FINNING UK & Ireland has announced the launch of its new Services Commitment.
The agreement is described as setting out a parts and service promise, giving customers contractual assurance of delivery standards and ‘unwavering’ focus on ‘exceptional’ customer care.
The upgraded package applies automatically to new and renewed Customer Value Agreements (CVAs) available to customers across a range of industries.
Under the commitment, Finning explained that customers will benefit from next day maintenance, wear, and common repair parts. Customers who take CVAs including labour support receive an additional 48-hour commitment for repairs typically taking under two days to complete.
Customers can receive Cat Credit up to £850 for a missed parts delivery commitment, and £850 for a missed repair date.
Tim Ballard, general manager retail, marketing & product, said, “To back our commitments to our customers, Finning has reinforced its support for customers to ensure they can maximise uptime and take advantage of optimal productivity. This Services Commitment is aimed at addressing some of the potential challenges that contribute to time pressures and disruptions.
“By providing a dependable solution to overcome parts availability and speed of repairs, Finning is supporting customers to meet productivity demands and protect against downtime risks.”
The new commitment launches this month in anticipation of a number of capital infrastructure projects, and a pipeline of private and public sector starts in the UK, and ahead of Caterpillar’s global launch of the scheme at the CONEXPO trade show in March.
Ross Reading, head of contracts and asset management – service operations at Finning UK & Ireland, added, “We’re committed to helping our customers deliver their best and that means ensuring they have access to the parts they need, when they need them, along with expert engineer support. We deliver a customer service infrastructure our clients can depend on and have confidence in, and they can be clear about that accountability through the new services commitment. This really raises the bar, getting customers back to work so they get the maximum value from their contracts.”
