FINNING has launched a new Digital Toolbox to help owners and operators of Cat equipment maintain their machines and manage their fleet with ‘maximum ease and efficiency’.
Bringing together a portfolio of digital services, Finning said this proprietary suite of applications enables the firm to provide a ‘unified experience, catering for the management, maintenance, and monitoring of Cat machines’.
Nathan Banks, digital go-to-market Lead at Finning, explained, “For quite a few years we’ve been at the forefront of developing our online services and the overall portfolio is now comprehensive covering everything from buying parts and booking site visits online through to the monitoring of machine telematics which provide a real-time gauge on the health of an asset.
“Talking to our customers it’s clear that some of the services are well understood and used, but not all of them. By bringing all these services together under one digital roof, we are making everything easy to find, so our customers have a single point of access to use all the digital tools that are available.”
The Digital Toolbox includes a customer portal where users can review business transactions and access all the solutions available to improve safety, sustainability, productivity, and cost efficiencies.
Parts can be ordered via a link to parts.cat.com, or by downloading the Cat Central app, which offers a personalised service including 24/7 support from product and engineering experts.
The Digital Toolbox also offers access to the VisionLink fleet management system. And to make access even easier for new customers, Finning is introducing the ‘Black Card’ – a stainless steel, NFC-enabled card all owner and operators can use to get instant and personalised access to the tool kit by tapping the card against their mobile phone.
