DEVELON’S new Uptime Center for Europe is up and running at the company’s regional HQ in Prague, Czech Republic.
The Prague branch is now part of a global Develon Uptime Center (DUC) operation headquartered in Seoul in South Korea, with more branches around the world, including those in Dubai, Ghana, Brazil, North America and Indonesia.
The central focus is to optimise machine uptime. Develon aims to enhance customer productivity by utilising digital-based service technologies and quickly resolving remote support requests.
At its core, the Uptime Center serves as a centralised hub for monitoring the health and availability of various digital assets. The DUC aims to offer customers a pre-emptive approach, transitioning from an initial reactive stance, addressing issues as they arise, to offering a proactive strategy. This involves anticipating potential problems and preventing downtime.
The formation of the DUC is based on piloting of the company’s Machine Monitoring Center (MMC) that started in 2021 and officially opened as the DUC at the end of January 2024 with an expanded scope of work to include customer-oriented remote services as well as monitoring.
