MERCEDES-Benz Trucks has welcomed Alltruck Group to its authorised repairer network, providing support to heavy vehicle operators in Scotland’s central belt.
The firm was appointed earlier this year and has now opened to the public following a programme of staff training and recruitment.
The finishing touches are being put to an extension and upgrade project at the company’s workshop, located between Falkirk and Grangemouth.
Established since 2012, Alltruck also runs a truck rental business, with a fleet of more than 300 vehicles, and is a main agent for Fassi cranes in Scotland.
MD Martin Shaw said joining the Mercedes-Benz network as an official authorised repairer has taken the business to the ‘next level’.
The workshop sits on a 15-acre site and boasts eight full-length bays, two of which have inspection pits. The staff of 22 technicians includes three apprentices. Plans are already in place to add a dedicated ATF lane early next year.
Extra staff have also been taken on to look after the depot’s stock of Mercedes-Benz genuine parts.
“We’ve effectively created an entire parts department from scratch,” added Martin Shaw. “Previously most of our parts were delivered as needed, now we hold an extensive stock with a team of seven specialists to manage it.
“We’ve also taken on extra administration, reception and warranty staff, as well as increasing our roster of technicians. The result of all this is that while we were previously looking after around 200 operators, that number has now risen to close to 500.
“Crucially, though, our commitment to those original customers remains unwavering. We understand the needs of those in the road transport industry and are fully committed to providing the very highest standards of service – so it’s very gratifying to report that the feedback we’ve received long-standing customers, and those who are new to us, has been very positive.”
Leonhard Niemann, Mercedes-Benz Trucks UK’s newly-appointed head of network development, added, “We’re delighted to be working with Alltruck to bring even better service coverage to our customers in Scotland, and to expand our representation across the UK. The appointment of this trusted partner helps us to provide a full parts and service offering to operators in this important part of the country, and we look forward to growing together.”
