New customer portal aimed at plant hire firms launches

A new customer portal has been launched by BigChange to allow plant hire, engineering, and construction contractors to give their customers an easy way to book and track jobs online.

The service management software firm said that the portal provides an immediate insight into the current status and history of any jobs, with access to everything from bookings to job cards and images, to quotes and invoices. Customers can even track the driver or engineer on route and their likely arrival time onsite.

Jonathan Isaacs, product marketing manager at BigChange, said, “BigChange is proving particularly popular with plant hire, engineering and construction service companies that want to expand and win larger contracts.

“With the introduction of digital working and a very flexible app, they find they can meet the most stringent demands of larger corporate and public sector clients. The portal provides a transparent, easy-to-access and real-time view of all jobs and finances; it’s exactly what their customers want.”

The new customer dashboard is part of the BigChange job management system which incorporates a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, financial management, and business intelligence.

To book a service, whether an emergency call-out or a new hire, a customer completes an on-screen booking form with a calendar to select and request a time slot. Once confirmed, the job is assigned and scheduled. BigChange software can then automatically generate notifications such as reminders and job completions. The customer can meanwhile check a job’s status via the Portal, with instant access to job cards, quotes and invoices.

BigChange has been developing the portal together with its customers and recent developments have focussed on accessibility, customisation and ease-of-use. The Portal website conforms to international accessibility standards to make it as accessible for people with disabilities and user-friendly for everyone, the firm added.

“We realised that the Customer Portal would be, in effect, the public face of our customers in the eyes of their own customers. So, we set out to make it as professional and easy to use as possible, as well as seamlessly integrating into their clients own working practices and branding. And to ensure there are no barriers to its use, we’ve also made sure it meets the most demanding standards, such as offering very high levels of accessibility,” Isaacs explained.