MARTIN Tyler has been appointed field service manager at Kubota UK.
The new role has been created to provide more support to the manufacturer’s dealer network and customers, and will see Martin take control of all field service activities.
Responsibilities will include field product quality reporting, the development of service business activities and the resolution of customer or dealer warranty enquiries.
Martin joined Kubota four years ago as a regional service manager before being promoted to service supervisor for agricultural tractors. Prior to this, he spent most of his career at a New Holland dealer. He said, “Our dealer network plays a pivotal role in sustaining our position as a first-class machinery provider, so ensuring we can provide them the highest levels of service and support is paramount.
“The creation of this new role will enable Kubota to enhance its close working relationships with its dealers. It will ensure they have dedicated support and access to all the necessary tools and advice needed, to enhance their business operations. This in turn will lead to better service levels provided to our end-user customers.”
Keith Miller, service & training manager at Kubota UK commented, “At Kubota, we are constantly investing in new and innovative ways in which we can enhance the service we provide to both our dealer network and end-user customers. The creation of this new role will provide a more focused approach to Kubota UK’s service provision, and is yet another example of our continued commitment to provide service excellence.”