BOSS Cabins has announced a £250,000 investment in establishing what the firm claims is an industry-first aftercare department.
The welfare cabin manufacturer said the move follows nine months of development at its Bourne site in Lincolnshire. The aftercare department includes three ramps for refurbishing units and an accident and repair bay. A dedicated parts store has also been introduced.
Boss Cabins has purchased new site vehicles and brought in five new member of staff to support the aftercare department. Managing director Matthew Wordsworth explained, “Most cabin manufacturers offer aftercare as an afterthought. Ordinarily, when a unit is damaged and returned to its original manufacturer for repair, it can spend weeks waiting for a slot in their production, and the hire firm is left out of pocket while it’s sat there.
“What we are offering is a service which revolutionises this. It’s our goal to provide a convenient, quick service when it’s required — whether that’s planned maintenance or accidental damage. And we’ll provide companies with a courtesy cabin while theirs is out of action, ensuring there are no ‘down’ days and no loss of income for the hirer. This is an incredibly customer-focussed approach, which is inspired by the car market.”
Since the introduction of the aftercare department, Boss Cabins has repaired or refurbished over 100 mobile and static welfare units, with Bonnybridge-based hire firm LOC Hire signing a contract to refurbish an additional 17 cabins.
Dan Wharton, managing director at LOC Hire added, “While we didn’t purchase all these units from Boss Cabins, we have built up a great relationship with the firm in recent years and like their fresh, ambitious approach. We trust them to get the job done quickly and to a very high standard.”
