Terex trucks says it has become one of the first firms in the world to achieve certification to the newly revised quality management system standard ISO 9001:2015.
Martin Dolan, quality manager at the Motherwell-based manufacturer, said, “ISO 9001 is the world’s most popular management system standard. Being one of the first companies, and the first in our industry with LRQA (Lloyd’s Register Quality Assurance), to attain certification is a testament to the extensive investment we’ve made in quality improvements, people and facilities.
“Our aim was to improve product, process and service quality, increase customer satisfaction levels and improve productivity, therefore reducing costs. Gaining this certification will also provide us with a competitive advantage in situations or industries where it is not a contractual obligation or expectation. Our performance statistics confirm that we have successfully delivered on this aim and we will continue to build on this in the future through the deployment of our quality management system.”
Terex Trucks worked on the project with information management software provider Ideagen.
Martin Dolan added, “Successfully transitioning to the new ISO 9001:2015 standard is a huge achievement for all involved and will help to position Terex Trucks as leaders in our field for quality.
“The new quality management system has changed the ethos of the whole business with all employees now having a better understanding of our customers’ requirements.”