FINNING customers can now access the company’s new parts website on a mobile device. The UK & Ireland Caterpillar dealer’s website www.finning.co.uk/parts also enables its users to browse service options and ‘Ask The Expert’ from a mobile phone or tablet.
The website has been designed to give customers a fully integrated online solution, offering the ability to learn more about Finning Product Support by featuring information from the company’s parts, service and technology divisions. The full version of the website also offers users to order parts online through its PartStore. Once signed up to PartStore, users also become members of Finning’s ‘Online Parts Club’, giving them access to added value services, and promotions specifically for online customers.
Jayne Gibbons, E-Commerce Manager at Finning, said, “Our goal is to provide an accessible, engaging parts, service and technology experience online through the new website, supported by practical ordering solutions. By allowing access to a wealth of information and support via mobile devices, we are giving customers a way to engage with us on the go.
“The ‘Ask The Expert’ function has already proven its worth, as members of our Product Support Team have been able to share their expertise, advice and support by directly interacting with PartStore users.”